Terms & Conditions

 ONLINE ORDERS

PAYMENT IN WHOLE, BY CREDIT CARD OR DEBIT CARD, IS REQUIRED BEFORE DISPATCH OF GOODS.
ONCE PAYMENT HAS BEEN RECEIVED BY US, WE WILL CONFIRM THAT YOUR ORDER HAS BEEN ACCEPTED BY SENDING A CONFIRMATION EMAIL TO YOU AT THE EMAIL ADDRESS YOU PROVIDE IN YOUR ONLINE ORDER FORM.
GOODS SUPPLIED BY OMS TO CUSTOMERS REMAIN THE PROPERTY OF THE COMPANY, UNTIL PAID FOR IN FULL BY THE CUSTOMER.

ALL OMS ITEMS HAVE A WARRANTY OF 1 YEAR. UNFORTUNATELY, OUR 1YEAR WARRANTY DOES NOT COVER THE LOSS OR THEFT OF ANY PIECES. WE WOULD ADVISE YOU TO CONTACT YOUR INSURANCE/ HOME INSURANCE TO MAKE A CLAIM WITH THEM DIRECTLY. WE ARE HAPPY TO PROVIDE ANY PROOF OF PURCHASE INFORMATION THAT YOU MAY NEED, TO REQUEST THIS INFORMATION PLEASE CONTACT SALES@OLIVIAMADIGANSHEA.COM. 

TELEPHONE ORDERS

ORDERS CAN BE PLACED OVER THE TELEPHONE BY CALLING THE CUSTOMER SERVICE TEAM ON +44 (0)7375 554814. CARD DETAILS WILL BE PROCESSED USING OUR SECURE ONLINE STRIPE PAYMENT PROCESS.
THESE TERMS APPLY TO TELEPHONE ORDERS ALSO. 

PRICES

ORDERS ARE SUBJECT TO ACCEPTANCE BY THE COMPANY AND THE AVAILABILITY OF THE GOODS, AND WILL BE INVOICED AT PRICES SET OUT IN OUR WEBSITE AT THE TIME OF PURCHASE.
ALL OF OUR PRICES ARE LISTED IN POUNDS STERLING AND YOU WILL BE INVOICED IN POUNDS STERLING.
IF YOU ARE PURCHASING GOODS FROM OUTSIDE THE UK, CURRENCY FLUCTUATIONS AND CREDIT CARD CHARGES MAY AFFECT THE AMOUNT BILLED ON YOUR CREDIT CARD.

 PROMOTIONAL CODES

FROM TIME TO TIME, OMS WILL OFFER PROMOTIONAL CODES AT POINTS OF SALE (EITHER DIRECTLY OR VIA THIRD PARTIES)

OMS HAVE THE RIGHT TO FURTHER REDUCE THEIR PRODUCTS AND ARE UNABLE TO REFUND THE DIFFERENCE TO CUSTOMERS.

PLEASE NOTE THAT THE BELOW TERMS APPLY:

1.     THIS OFFER CAN ONLY BE REDEEMED AGAINST ANY ORDER ON WWW.OLIVIAMADIGANSHEA.COM. 

2.     THIS OFFER CANNOT BE COMBINED WITH ANY OTHER DISCOUNTS.

3.     THE PROMOTIONAL CODE CAN ONLY BE APPLIED TO FULL PRICE ITEMS ON THE SITE.

4.     THIS OFFER CANNOT BE APPLIED RETROSPECTIVELY TO PREVIOUS ORDERS.

5.     THIS PROMOTION IS ONLY AVAILABLE AT WWW.OMSJEWELLERY.COM AND IS NOT VALID IN ANY OMS JEWELLERY STOCKISTS.

6.     OMS RESERVES THE RIGHT TO (I) CANCEL THIS OFFER AT ANY TIME (II) REFUSE TO ALLOW ANY INDIVIDUAL TO PARTICIPATE IN THE OFFER (III) AMEND THESE TERMS AND CONDITIONS (AND WILL USE REASONABLE ENDEAVOURS TO NOTIFY CHANGES TO ALL CUSTOMERS.)

7.     REFUNDS WILL TAKE INTO ACCOUNT THE DISCOUNT.

8.     OFFER DOES NOT INCLUDE DELIVERY CHARGES OR GIFT WRAP.

9.     THESE TERMS AND CONDITIONS SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH ENGLISH LAW AND EXCLUSIVE JURISDICTION OF THE ENGLISH COURTS IN THE EVENT OF A DISPUTE. 

VAT FREE SALES

NON-EU ORDERS ARE EXCLUSIVE OF VAT. VAT (20%)

THE VAT ELEMENT WILL AUTOMATICALLY BE DEDUCTED FROM THE ORIGINAL PRICE, WHEN A NON-EC COUNTRY IS SELECTED.

PLEASE NOTE YOU WILL BE LIABLE FOR IMPORT DUTIES IN THE USUAL WAY AND YOUR LOCAL CUSTOMS OFFICE SHOULD BE ABLE TO HELP YOU WITH THIS.

 PAYMENT DETAILS

WE ACCEPT THE FOLLOWING METHODS OF PAYMENT: VISA, VISA DEBIT, MAESTRO, MASTERCARD, AMERICAN EXPRESS AND PAYPAL.

RETURNS & EXCHANGES

WE DO NOT OFFER RETURNS SO PLEASE DO BE SURE TO DOUBLE CHECK YOUR ORDER BEFORE PURCHASING.

IN THE UNLIKELY EVENT YOUR ITEM IS FAULTY WE WILL ARRANGE FOR THE ITEM TO BE EXCHANGED.
 

RETURN ADDRESS:

 OMS, UNIT 4, ALBION BUILDINGS, 1 BACK HILL, LONDON , W11 2BN

 EXCHANGES

·      WE ARE UNABLE TO OFFER EXCHANGES UNLESS THE ITEM ORDERED IS FAULTY OR A DIFFERENT SIZE IS NEEDED.

·      IF YOU WOULD LIKE TO EXCHANGE AN ITEM YOU WILL NEED TO RETURN THE ORIGINAL ORDER FOR A REFUND, AND PLACE A NEW ORDER. 

·      ANY RETURNED ORDERS MUST BE SENT BACK WITHIN 14 DAYS OF RECEIPT (UK AND INTERNATIONAL DELIVERIES).

·      WE CANNOT ACCEPT RESPONSIBILITY FOR ANY ITEMS LOST OR STOLEN IN TRANSIT IF THEY ARE NOT SENT BACK VIA ROYAL MAIL RECORDED OR SPECIAL DELIVERY. PLEASE NOTE THAT UNIDENTIFIED RETURNS WILL BE RETURNED TO THE SENDER AND WILL NOT BE REFUNDED. ANY ITEM RETURNED AFTER THE GIVEN TIME PERIOD WILL ONLY BE REFUNDED AT OMS’S DISCRETION.

 CUSTOMER SERVICE

TO CHECK ON THE STATUS OF AN ORDER OR TO VERIFY SHIPMENT, PLEASE CONTACT SALES@OLIVIAMADIGANSHEA.COM.

IF YOU HAVE ANY QUESTIONS REGARDING OUR JEWELLERY, THE USE OF OUR WEBSITE, OR A GENERAL CUSTOMER ENQUIRY ABOUT OMS, PLEASE CONTACT US:

BY TELEPHONE:

PLEASE CALL OUR CUSTOMER SERVICE TEAM ON +44 (0)7375 554814, MONDAY TO FRIDAY, BETWEEN 9AM AND 5PM.
OUTSIDE THESE HOURS, PLEASE LEAVE A MESSAGE AND WE WILL RETURN YOUR CALL THE NEXT WORKING DAY.

BY EMAIL:

FOR ONLINE SHOP ENQUIRIES, PLEASE SALES@OLIVIAMADIGANSHEA.COM.
FOR GENERAL OMS ENQUIRIES OR TRADE ENQUIRIES, PLEASE FILL OUT THE FORM ON OUR PAGE.
WE AIM TO ANSWER ALL EMAIL ENQUIRIES WITHIN 24 HOURS.

QUALITY

ALL GOODS SOLD BY OMS MEET STATUTORY REQUIREMENTS. HOWEVER, OMS CANNOT ACCEPT RESPONSIBILITY WHERE GOODS SUPPLIED ARE SUBJECT TO FURTHER PROCESSING OR REPACKAGING BY THE CUSTOMER.
PLEASE NOTE THAT ALL ITEMS ARE HANDCRAFTED FROM NATURAL MATERIALS AND AS SUCH THEIR COMPOSITION AND COLOUR MAY VARY SLIGHTLY FROM THE IMAGE SHOWN. THERE MAY ALSO BE MINOR VARIATIONS IN ACTUAL DIMENSIONS AND SPECIFICATIONS.

PHOTOGRAPHY

SOME ITEMS MAY APPEAR SLIGHTLY LARGER OR SMALLER THAN ACTUAL SIZE DUE TO SCREEN DEFAULTS AND PHOTOGRAPHY TECHNIQUES. OTHER ITEMS MAY BE REPRESENTED AT A LARGER THAN ACTUAL SIZE IN ORDER TO CLEARLY SHOW DETAILS OR SMALLER THAN ACTUAL SIZE IN ORDER TO SHOW THE ENTIRE ITEM.
EVERY EFFORT HAS BEEN MADE TO ILLUSTRATE COLOURS ACCURATELY BUT THIS IS NOT ALWAYS POSSIBLE WITH DIGITAL REPRODUCTION ON DIFFERENT WEB BROWSING PLATFORMS. HENCE, THERE CAN BE NO GUARANTEE THAT THE TRUE COLOUR OF THE JEWELLERY WILL BE EXACTLY AS SHOWN.

ONLINE PAYMENT


ALL PAYMENTS ON WWW.OLIVIAMADIGANSHEA.COM ARE PROCESSED VIA A STRIPE PAYMENT SERVICE. OMS ASSUMES NO LIABILITY WHATSOEVER FOR THE AVAILABILITY AND FUNCTIONALITY OF THIS SERVICE. OMS ASSUMES NO LIABILITY FOR ANY FINANCIAL LOSS CAUSED BY THE USE OF STRIPE PAYMENT SERVICE. STRIPE PAYMENT SERVICE COMPLIES WITH THE ELECTRONIC COMMERCE DIRECTIVE.

 

CANCELLATION POLICY

 

CANCELLATION BY YOU:

ONCE AN ORDER HAS BEEN PLACED WE ARE UNABLE TO MAKE ANY CHANGES OR CANCEL YOUR ORDERS. 
YOU CAN RETURN YOUR ORDER ONCE YOU HAVE RECEIVED IT, PLEASE FIND FURTHER DETAILS IN OUR RETURN SECTION


CANCELLATION BY US:

WE RESERVE THE RIGHT TO CANCEL THE CONTRACT BETWEEN YOU AND US IF: WE HAVE INSUFFICIENT STOCK TO DELIVER THE GOODS YOU HAVE ORDERED, OR ONE OR MORE OF THE ITEMS YOU ORDERED WAS LISTED AT AN INCORRECT PRICE DUE TO A TYPOGRAPHICAL ERROR.
IF WE DO CANCEL YOUR CONTRACT WE WILL NOTIFY YOU BY E-MAIL AND WILL RE-CREDIT YOUR ACCOUNT ANY SUM DEDUCTED BY US FROM YOUR CREDIT CARD AS SOON AS POSSIBLE, BUT IN ANY EVENT WITHIN FIVE WORKING DAYS OF YOUR ORDER. WE WILL NOT BE OBLIGED TO OFFER ANY ADDITIONAL COMPENSATION FOR DISAPPOINTMENT SUFFERED.

 

COMPLAINTS & CLAIMS

COMPLAINTS


IF YOU FIND THAT YOU ARE NOT SATISFIED WITH ANY PRODUCT OR SERVICE PLEASE CONTACT US. YOU WILL RECEIVE A RESPONSE WITHIN 7 WORKING DAYS. WE WILL ENDEAVOR TO RESOLVE ANY COMPLAINT WITHIN A FURTHER 14 WORKING DAYS.

MISTAKES IN INVOICES, RECEIPTS OR PAYMENTS



ANY MISTAKES IN INVOICES, RECEIPTS OR PAYMENTS WILL BE RECTIFIED AS SOON AS POSSIBLE, AND AT THE LATEST WITHIN 5 WORKING DAYS OF AGREEING TO DO SO.

CLAIMS

CLAIMS CAN ONLY BE MADE THROUGH OUR CONTACT PAGE. 
ALL GOODS MUST BE COUNTED AND CHECKED AT THE TIME OF DELIVERY. ANY DAMAGE OR FAULTS MUST BE REPORTED ON RECEIPT OF THE GOODS. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.
ANY CLAIM IN RESPECT OF THE ABOVE SHOULD BE MADE BY CONTACTING US WITHIN 48HRS OF DELIVERY.
NO CLAIMS WILL BE ENTERTAINED UNLESS THE ABOVE CONDITIONS ARE STRICTLY ADHERED TO.
NO CREDIT OR REFUND WILL BE GIVEN FOR ANY GOODS ORDERED IN ERROR BY THE CUSTOMER.
NO CREDIT OR REFUND WILL BE GIVEN FOR ANY LOSSES DUE TO THE INCORRECT STORAGE OR HANDLING BY THE CUSTOMER OF ANY GOODS SUPPLIED BY OMS.

 

AGREEMENT LIABILITY

IF YOU DO NOT RECEIVE GOODS ORDERED BY YOU WITHIN SEVEN WORKING DAYS OF THE DATE ON WHICH YOU ORDERED THEM, WE SHALL HAVE NO LIABILITY TO YOU UNLESS YOU NOTIFY US BY E-MAIL OR TELEPHONE OF THE PROBLEM WITHIN 14 DAYS OF THE DATE ON WHICH YOU ORDERED THE GOODS.
IF THE GOODS WE DELIVER ARE NOT WHAT YOU ORDERED, OR ARE DAMAGED OR DEFECTIVE, OR THE DELIVERY IS OF AN INCORRECT QUANTITY, WE SHALL HAVE NO LIABILITY TO YOU UNLESS YOU NOTIFY US BY E-MAIL OF THE PROBLEM WITHIN SEVEN WORKING DAYS OF THE DELIVERY OF THE GOODS IN QUESTION.
IF YOU NOTIFY US OF A PROBLEM UNDER THIS CONDITION, OUR OBLIGATION TO YOU WILL BE EITHER:
TO MAKE GOOD ANY SHORTAGE OR NON-DELIVERY; OR
TO REPLACE ANY GOODS THAT ARE DAMAGED OR DEFECTIVE; OR
TO REFUND TO YOU THE AMOUNT PAID FOR THE GOODS IN QUESTION IN WHATEVER WAY WE CHOOSE.
SAVE AS PRECLUDED BY LAW, WE WILL NOT BE LIABLE TO YOU FOR ANY INDIRECT OR CONSEQUENTIAL LOSS, DAMAGE OR EXPENSES HOWSOEVER ARISING OUT OF ANY PROBLEM YOU NOTIFY US OF UNDER THIS CONDITION AND WE SHALL HAVE NO LIABILITY TO PAY ANY MONEY TO YOU BY WAY OF COMPENSATION OTHER THAN TO REFUND TO YOU THE AMOUNT PAID BY YOU FOR THE GOODS IN QUESTION AS STATED ABOVE.
WE CANNOT BE HELD RESPONSIBLE FOR ANY DELAYS ONCE THE GOODS HAVE LEFT US AND ARE IN POSSESSION OF THE COURIER OR ROYAL MAIL.
YOU MUST OBSERVE AND COMPLY WITH ALL APPLICABLE REGULATIONS AND LEGISLATION, INCLUDING OBTAINING ALL NECESSARY CUSTOMS, IMPORT OR OTHER PERMITS TO PURCHASE GOODS FROM OUR SITE. THE IMPORTATION OR EXPORTATION OF CERTAIN OF OUR GOODS TO YOU MAY BE PROHIBITED BY CERTAIN NATIONAL LAWS. WE MAKE NO REPRESENTATION AND ACCEPT NO LIABILITY IN RESPECT OF THE EXPORT OR IMPORT OF THE GOODS YOU PURCHASE.
NOTHING IN THESE TERMS AND CONDITIONS IS INTENDED TO LIMIT ANY RIGHTS YOU MIGHT HAVE AS A CONSUMER UNDER APPLICABLE LOCAL LAW OR OTHER STATUTORY RIGHTS THAT MAY NOT BE EXCLUDED NOR IN ANY WAY TO EXCLUDE OR LIMIT OUR LIABILITY TO YOU FOR ANY PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE.

 

COPYRIGHT, TRADEMARK AND INTELLECTUAL PROPERTY

OMS IS THE OPERATOR OF WWW.OLIVIAMADIGANSHEA.COM.
ALL MATERIALS ON THIS SITE, AND THE SITE ITSELF, ARE PROTECTED BY COPYRIGHTS, DESIGNS, TRADEMARKS AND/OR ALL OTHER INTELLECTUAL PROPERTY RIGHTS AND MATERIALS.
THESE MATERIALS ARE OWNED BY OMS. SUCH MATERIALS INCLUDE, BUT ARE NOT LIMITED TO, THE PHOTOGRAPHS, IMAGES, ILLUSTRATIONS, TEXT, VIDEO CLIPS, AUDIO CLIPS, DESIGNS, LOGOS, TRADEMARKS, AND OTHER MATERIALS CONTAINED IN THIS SITE, AS WELL AS THE SOFTWARE USED IN THE DESIGN AND DEVELOPMENT OF THIS SITE. ALL RIGHTS ARE RESERVED, WORLDWIDE.

YOU ARE EXPRESSLY PROHIBITED FROM:
REPRODUCING, COPYING, EDITING, TRANSMITTING, UPLOADING OR INCORPORATING INTO ANY OTHER MATERIALS, ANY OF THE WEBSITE INCLUDING WITHOUT LIMITATION, ANY IMAGES IN ANY FORMAT OF THE PRODUCTS AND THEIR DESCRIPTIONS AND OTHER MATERIAL MADE AVAILABLE ON THE WEBSITE; AND
REMOVING, MODIFYING, ALTERING OR USING ANY REGISTERED OR UNREGISTERED MARKS/LOGOS/DESIGN OWNED BY OMS, AND DOING ANYTHING WHICH MAY BE SEEN TO TAKE UNFAIR ADVANTAGE OF THE REPUTATION AND GOODWILL OF OMS OR COULD BE CONSIDERED AN INFRINGEMENT OF ANY OF THE RIGHTS IN THE INTELLECTUAL PROPERTY RIGHTS OWNED BY AND/OR LICENSED TO OMS.

 

SALE

OMS HAVE THE RIGHT TO SET THE PRICE OF THEIR GOODS – IN NO CIRCUMSTANCES WILL A REDUCTION IN PRICE AFTER YOUR PURCHASE ENTITLE YOU TO A REFUND.

PLEASE ALSO NOTE THAT, IF A PROMOTIONAL OR SALE DISCOUNT WAS APPLIED TO YOUR ORDER, THEN THE SAME DISCOUNT WILL BE APPLIED IF YOU REQUIRE A RETURN OR EXCHANGE (PLEASE SEE ABOVE FOR DETAILS OF OUR RETURNS AND EXCHANGE POLICY). THIS MEANS THAT YOU WILL ONLY BE REFUNDED THE AMOUNT THAT YOU ORIGINALLY PAID FOR YOUR ORDER.